Selecting an IT Support Company
The choice of an IT firm is difficult, especially when you have so many competitors for your contract. There is no easy way to select an IT company more hints, because all of them are 10 cents per piece and provide the same service. These tips might be useful. You should choose a company that is local if you will need regular on-site help. There are thousands of IT companies who offer remote and telephone support if you don’t need onsite assistance. If you don’t know much about IT, it is best to hire someone locally. This is especially true if someone in your organization has extensive knowledge of IT hardware.
A number of companies provide remote support. These services can be expensive and are only to be used during emergencies. Londoners, like me, are spoilt for choice. You can’t choose between the hundreds of choices. All companies should provide unlimited remote or onsite support with no catch. No-catches support means they can help with any problems, regardless of whether it is an issue with a Microsoft product or a hardware component. There are some exceptions to this rule, for example third-party applications that are supported by their creator. But even these companies need assistance with remote access, and other issues.
Hire ad-hoc or full-time help. Are you having issues or do you believe that you will need daily assistance? I recommend you sign a full-time employment contract. Do not get trapped into a lengthy commitment. Rolling contracts let you leave if you’re not satisfied. Ad-hoc agreements are more expensive, yet more effective for customers who only require support on occasion. This shouldn’t deter you, as most companies will still use a ticketing service. Be sure to check that the company follows a proper tracking procedure. Check the amount of time they subtract for support calls. Most companies only spend 15 minutes on support calls.
Check the SLA. It is frustrating to wait for 8 hours to hear back from an engineer about a task that you have submitted. You should insist upon a SLA of no more than four hours. no more. Haggling should be the next word you use. You should never pay what is advertised. It is impossible to expect customers to pay the advertised price because there is so much competition on the market. You’ll be called back if insisting that there isn’t a negotiation room.